Youth Literacy and Education

• Completed a 10-Week Storytime Outreach Internship.
• Special Event Educator Volunteer at the Adler Planetarium.
• Completed masters level courses on Children’s Collection Development, Youth Services and Early Childhood Literacy and Language Development.
• Background in Education, certified Illinois Type 09 Secondary English Education.

Information Literacy and Reference

• Full-time Library Assistant for a medical library serving a Chicagoland hospital and nursing college.
• Complete research requests for staff physicians, nurses and nursing professors.
• Develop and present user instruction sessions for nursing students and new staff members.
• Create new professional development collection in collaboration with Career and Counseling Department.

Customer Service and Professional Development

• Employee of the month for major book retailer for developing customer service initiatives.
• Completed over 30 hours of training on the customer experience and improving customer service scores.
• Employee of the year for creating and leading employee orientation and training for recreation facility.
• Belong to ALA, ACRL, MLA and SLA professional organizations.

For more infomation and a complete resume email at akmargie[at]gmail[dot]com